Oblicore Guarantee™ is the leading Service Level Management solution that, automates, activates and accelerates the management, monitoring, and reporting of all service level agreements and service delivery for enterprises and service providers.
The solution enhances an organization’s ability to define the service catalog and measurement metrics, establish contractual obligations and performance targets, monitor performance against these targets in real-time, take action based on this performance, collaboratively report performance to both the service provider and the service consumer. For the first time, enterprises and service providers have complete visibility into their service level agreements and can proactively manage service delivery across business and technology infrastructures from one solution. As a result, organizations are able to:
Reduce cost and increase productivity surrounding Service Level Management
Improve customer acquisition, satisfaction, and retention
Improve corporate governance and reduce business risk
Understand the cost implications of service level agreements-in real time-for penalties, and ongoing performance.
Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives. Learn more about Oblicore customers.