Multi-Sourcing Management

Accurately Monitor Supplier Performance

• The self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real-time service supplier information.

Reduce Vendor Disputes and build Trusted Vendor Relationships

The common reporting framework between your organization and your suppliers reduces discussions about performance against contractual obligation and builds a more trusting supplier relationship.

Proactive Penalty Recovery

Up-to-the minute penalty reporting ensures that you have an accurate accounting of penalties owed to your organization.

Leverage your Existing Investment

Oblicore’s infrastructure agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools and applications. No change to underlying data sources or systems is required.

Map Service Level Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.

Increase Reporting Productivity while Improving Accuracy

Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly define contracts for governing service delivery and metrics for quantifying it.
• Native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.

Internal Operations

Effectively Manage Your Service Level Operations

• Business impact analysis enables companies to predict where service levels will under-perform, how much it is likely to “cost” and what the likely cause is.  Companies are be empowered to take corrective action and avoid the service breach.
• Drill down capabilities and root cause analysis enable companies to rapidly identify and rectify problems causing service violations.
• Real time alerts provide up to the minute information about performance and breaches, and give instant notification to reversible and irreversible service level violations

Leverage Domain Expertise and Best Practices

• Oblicore Guarantee’s alignment of our service catalog to best practice standards (e.g., ITIL) for service level management enables companies to leverage these standards to service delivery operations.
• Out-of-the-box pre-defined content delivers ITIL V3 based services, metrics, and business logic so that customers are better able to leverage Oblicore’s industry-leading domain expertise.

Right-Source your Service Levels

• Visibility to current performance enables your organization to allocate just the right amount of resources to a particular obligation without overspending

Ensure Compliance with Governance Frameworks

• Strong governance capabilities enable adherence to standard frameworks like CobiT and ensure that corporate performance meets governing standards.

Reduce Dispute over IT Performance

• The common reporting framework between your organization and the operating units that consume your services reduces discussions about service level performance, and creates accountability for your ongoing IT operations.

Leverage your Existing Investment

• The common reporting framework between your organization and the operating units that consume your services reduces discussions about service level performance, and creates accountability for your ongoing IT operations.

Improve Trust with Your Service Consumers

• The self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real-time service supplier information.

Map Service Level Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements ensuring the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly build contracts for governing service delivery and define metrics for quantifying it.
• The native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.
• The homepage enables users to rapidly access commonly leveraged application elements.
• Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Proactive Penalty Prediction and Avoidance

• Predictive reporting and breach root cause analysis give visibility to anticipated penalties, their underlying causes and potential remedies.

Manage Service Level Contracts Efficiently

• Workflow capabilities enable the organization to establish approval workflows for contracts and performance agreements.
• Life-Cycle capabilities for SLA contracts enable rapid changes but version control protects the audit trail.

Service Providers

Reduce Customer Dispute, Improve Customer Retention and Reduce Litigation Risk

• The common reporting framework between your organization and your customers reduces discussions about performance against contractual obligation, builds a more trusting relationship, reduces customer turnover, and minimizes litigation risk.

Improve Trust with Your Customers

• The self-service, online supplier-customer reporting framework creates an accurate, trusted analysis of current performance for your suppliers
• Rapid, ad-hoc reports enable ongoing analysis of supplier delivery
• The dashboard provides real-time service supplier information.

Manage Service Level Contracts Efficiently

• Workflow capabilities enable the organization to establish approval workflows for contracts and performance agreements.
• Life-Cycle capabilities for SLA contracts enable rapid changes but version control protects the audit trail.

Improve Accountability Relative to Competition

• Enhancing your service level agreements with the assurances provided by Oblicore Guarantee enhances your organization’s ability to close new business relative to your competition.

Effectively Manage Your Service Level Management Operations

• Business impact analysis enables companies to predict where service levels will under-perform, how much it is likely to “cost” and what the likely cause is. Companies are empowered to take corrective action and avoid the service breach.
• Drill down capabilities and root cause analysis enable companies to rapidly identify and rectify problems causing service violations.
• Real-time alerts provide up to the minute information about performance and breaches, and give instant notification to reversible and irreversible service level violations.

Leverage Domain Expertise and Best Practices

• Oblicore Guarantee’s alignment of our service catalog to best practice standards (e.g., ITIL) for service level management enables companies to leverage these standards to service management operations.
• Out-of-the-box pre-defined content delivers ITIL V3 based services, metrics, and business logic so that customers are better able to leverage Oblicore’s industry-leading domain expertise.

Proactive Penalty Prediction and Avoidance

• Predictive reporting and breach root cause analysis give visibility to anticipated penalties, their underlying causes, and potential remedies.

Leverage your Existing Investment

• Oblicore’s infrastructure-agnostic data adapters enable your organization to gather from existing infrastructure components, monitoring tools, and applications. No change to underlying data sources or systems is required.

Increase Productivity for Service Level Management

• Contract and SLA templates enable your company to rapidly build contracts for governing service delivery and define metrics for quantifying it.
• The native service catalog standardizes the services that your organization offers and enhances productivity around service level authoring and maintenance.
• The homepage enables users to rapidly access commonly leveraged application elements.
• Oblicore Guarantee’s unique Aggregation & Correlation Engine (ACE™) enables companies to monitor actual performance against contractual obligations and removes the need to manually collect data for service level reporting.

Right-Source your Service Levels

• Visibility into current performance enables your organization to allocate just the right amount of resources to a particular obligation without overspending

Map Service Obligations to Your Operating Environment

• Custom catalog definition enables the company to rapidly establish new service catalog elements and ensures that the existing standards adapt with the company.
• Business logic templates enhance productivity and enable the company to leverage previous work.
• Integral, advanced business logic enables individual service component events to be leveraged into meaningful information that helps the organization run its business.