Architecture & Technology
Oblicore offers a comprehensive, scalable platform that enables your enterprise to manage service level obligations for supplier contracts, service level agreements (SLAs) and operational level agreements (OLAs).
Whether you're ready to implement service level management for the first time, or replacing a customized reporting solution, Oblicore has powerful out-of-the-box functionality to get you up and running quickly.
Oblicore's unique, infrastructure-agnostic approach enables your organization to monitor and report service performance utilizing the infrastructure components (e.g., hardware, applications, network monitoring tools) that you already have in place, regardless of the vendor. You can get up and running rapidly with no change to underlying data sources or systems.
Oblicore solutions are specifically designed to support large-scale, rapidly evolving and changing infrastructures. Our solution has the ability to scale to handle extremely large numbers of users, data sources, SLAs and customer reports. That's why many of the world's largest enterprises leverage our solution. Its proven scalability enables true enterprise-wide Service Level Management and its focus on standards reduces total cost of ownership.
Oblicore's patented Aggregation and Correlation Engine (ACE™) enables your company to activate the linkage of operational performance to contractual obligation. The solution monitors performance data against SLAs in real time and integrates multiple data sources in the calculation of a single metric using powerful business logic. As a result, service component data is leveraged into meaningful information that helps your organization run its business.