Order Management

Learn more

Controller Overview  

Today's content-based services are increasingly complex as they span both connectivity and applications. At the same time, your customers expect new services to be delivered as quickly as possible and they expect complete control of their services at any time, from any place using any device. Meanwhile, eroding margins increase the importance of process visibility and rapid exception handling. The impact on your OSS and BSS architecture is significant. You must evolve from back-office provisioning solutions to a new breed of real-time, on-demand service delivery architecture to provide an immediate link between your customers and their services.

Fastest Time to Market for High-Margin Services

Controller from Subex is an extension of our subscriber-centric Fulfillment Solutions suite for customers requiring a pre-integrated, best-in-class Order Management, Service Catalog Management and Technical Workflow solution. Controller leverages pre-built integration and service workflow templates based on the best practices for service delivery. It provides the basis for the automation of the complete order-to-bill cycle and enhances scalability and visibility for the entire fulfillment process, an essential prerequisite for customer self-service. Controller decomposes orders into constituent parts, enabling end-to-end service delivery process management and operational process improvements.

Benefits

• Enable integration of order management, technical workflow, and service catalog

• Reduce order handling costs

• Limit project length and cost through ease of integration

• Achieve rapid and efficient deployment of complex new services

• Benefit from proven scalability and performance for high-volume environments