The EMC Ionix Service Manager ITIL Solution
EMC Ionix Service Manager is a 100% web-based solution for automating IT Service Management processes throughout an enterprise, on a local or global scale. The EMC Ionix Service Manager solution includes Incident, Problem, Change, Configuration, Release, Service Level and Availability Management processes, all of which have been certified to an enhanced level of ITIL (IT Infrastructure Library) compatibility by Pink Elephant™.
Figure 1: Ionix Service Manager IT Service Management Model
Built on industry best practice methodology, including ITIL and KCS (Knowledge Centered Support), Ionix Service Manager delivers the lowest total cost of ownership of comparative depth of functionality in the IT Service Management market.
Ionix Service Manager delivers on this value proposition in the following ways:
100% web technology enables simplified, rapid deployment - no installation is required on individual client machines
efficiency savings from standardizing service management processes (based on industry best practice standards) across the enterprise
intelligent integration with third party applications via the Federated CMDB (or .NET and Web Services) eradicates the prohibitive costs formerly associated with enterprise integration projects
improving resource efficiency by empowering customers to use the self-service functionality. Customers can log and track their enquiries and solve issues online using the Knowledge Bank.
A technology solution for today's business environment
In recent years, CIOs have been required to justify expenditure by demonstrating benefits to the overall business rather than just keeping up with the latest technology. IT Directors within the enterprise sector must show genuine cost savings and demonstrate business benefits from IT implementations.
Driven by cost imperatives, they are looking for opportunities to streamline and improve internal processes, replacing outdated information systems with technologies that are more flexible, have greater reach and cost less to run.
A move to web-based applications is now a standard feature of the enterprise IT strategy. This is due to ease of rollout, upgrade and customization, integration capabilities, and the ability to involve dispersed resources and customers in business processes via browser-based access.
EMC Ionix clients consistently rate the web-based technology of Ionix Service Manager, combined with its comprehensive functional support for service management processes, as key factors in their decision to implement the application.
See Ionix Service Manager solutions for:
ITIL-based Service Management processes
Integration with third party applications
Self-Service for internal and external customers
For more information on our products and services Contact EMC Ionix