Integration

Integrating People and Systems
The need for increased return on investment from technology and greater business agility through its alignment with business goals is a key driver for IT Service Management.

Traditional barriers to integration (such as multiple data silos, technical complexities and cost) are being removed. Application integration strategies and technologies that facilitate re-use of data are contributing to these barriers being removed and the subsequent increase in business agility.

EMC Ionix Service Manager's unique entirely web-based architecture allows organizations to integrate their ITIL solution with all elements in their existing IT infrastructure. Ionix Service Manager can be accessed enterprise-wide anywhere, anytime, meaning that globally or geographically dispersed enterprises can draw from one knowledge source and one CMDB.

Figure 1: EMC Ionix Service Manager Integration Overview
 

The following components comprise the Infra integration strategy:

• Microsoft .NET and web services

• LDAP/Active Directory

• Global integration technologies
  (Multi-language, Partitioning and Time Zoning)

• Integration with Network Discovery tools