Overview
Network Alarm Notification Manager enhances the functionality of alarm processing applications, including Alarm Notifier, the Network Connector for Remedy ARS, and Attention NS!. These alarm processing applications respond in various ways (email, pager, cell phone, trouble tickets, etc.) to alarms generated by the Network Fault Management solution. A Policy Administrator enables you to specify and associate alarm notification policies with these alarm processing applications. A policy enables you to specify the types of alarms you want to receive and to filter out the alarms that you consider unimportant. The point-and-click user interface can also control alarm behavior based on time, day, week or monthly scheduling parameters.
Several large enterprises and service providers have leveraged Network Alarm Notification Manager for lights-out Network Operations Centers. Specific IT staff members, based on their working hours, can be notified of problems wherever they are, and have root-cause information at their fingertips. The solution has also been used to deliver business alarms in business terms to executives, while delivering technical alarms in technical terms to IT staff. It all adds up to a cost-effective way to manage your alarm notification policies for your Network Fault Management environment.
Policy View
Features
Advantages
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Collect alarms from multiple management servers simultaneously
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Define alarm notification policies across multiple management servers
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Define unique forwarding policies based on time, day, week or month
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Create alarm notification event reports from log files
Benefits
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Single point of administration that delivers a unified view
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Focus on critical alarms and decrease the number of trouble tickets
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Quickly and efficiently deliver actionable information to external trouble-ticketing and notification tools
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Capture historical activity to ensure operational efficiency
