Overview

Network Service Manager is a key ingredient when your organization is seeking better IT alignment and business process fusion. SPECTRUM® Business Service Intelligence™ is leveraged to provide real-time and historical management of business processes, SLAs and customers. Rather than continuing to manage within a particular vertical technology silo (LAN vs. WAN, network vs. application), Service Manager enables horizontal, cross-silo management in alignment with business process reliability. Service Manager understands the physical and logical relationships between the availability and performance of IT infrastructure components (network, server, database, application, security) and the critical services and customers they are designed to support. Related IT components are correlated into logical business services such as e-mail, Internet access, CRM, ERP and more.

Service Manager bridges the gap between operations and customer care service desks by depicting infrastructure reliability problems with service impact and affected customers. Customers and SLAs are tied to the business processes, so that faults can be prioritized based on the importance of the services that are affected. Real-time alarms are generated, warning of service outages and impending SLA violations—including the root cause—allowing them to be addressed quickly before the business is severely impacted. A service dashboard provides at-aglance health status. Historical reports show past performance and details of degradations and outages, allowing the business to find new ways to improve the services over time.

Features

• Proactive SLA Management
  

• Service Status Dashboard
  

• Advanced Service Correlation
  

• Impact Analysis
  

• Web-based Service Level Reporting, integrated with SPECTRUM OneClick Architecture
  

Advantages

• Informative

• Easy-to-use

• Adaptive and flexible

• Cost-effective

Benefits

• Enables service-centric, customer-focused infrastructure management

• Ensures service quality and reliability
  

• Validates service level agreement performance guarantees
  

• Automatically prioritizes issues based on service impact
  

• Provides executive, business and customer views of services