eHealth® for Voice – Avaya Communication Manager and Definity
eHealth for Voice provides automated collection, reporting and analysis of Avaya Communication Manager and Definity PBX system statistics.
In order to meet grade of service levels and to maintain trunk capacity without paying for unused trunks, managers of PBX systems need to know how their systems are performing, what the heavy traffic periods are, and how traffic demands are being met. The PBX registers data that is crucial to answering these questions, but that data is overwritten on an hourly or daily basis and there is no practical way for the manager to stay on top of it.Administrators have had to settle for occasional spot checks or snapshots of individual systems. Gathering even these minimal statistics is labor-intensive and costly, requiring the administrator to log into each system and issue commands to retrieve the data. Plus, spot checks are not adequate for seeing trends or for forecasting traffic patterns. In order to proactively manage multiple systems, managers really need a means of collecting, storing and analyzing all of the data generated by their systems.
eHealth® for Voice is a multivendor, multi-system (PBX and messaging),and multi-technology (TDM and IP) performance management solution that greatly simplifies management of voice networks. It eliminates the manual collection of data and the labor-intensive effort of report compilation and grade of service determination, which translates to improved voice system performance and availability, delivered at a lower cost.
System information is collected, stored and analyzed to enable trending analysis and proactive capacity planning
eHealth for Voice is an enterprise-wide voice network management suite that supports the Avaya Communication Servers and Definity platforms. The eHealth for Voice — Definity module is designed for round-the-clock data collection according to a userdefined schedule. A wide variety of reports can be generated for delivery to printers, email recipients, or a corporate intranet. With eHealth for Voice, accurate current and historical system information is always available for trending and analysis. Instead of fragmentary data snapshots, true performance measurements are delivered to your desktop or printer, every day, automatically.
Grade of Service Analysis Across the Network
In order to meet grade of service levels and maintain optimal trunk configurations without over engineering, administrators must gauge system performance, determine peak traffic periods, and observe how traffic demands are being serviced. The eHealth for Voice Capacity Analyzer tool allows administrators to perform “what-if” scenarios to determine the number of trunks or other resources needed. The Capacity Analyzer provides an easy interface to select desired grade of service. The resulting analysis not only gives the current grade of service, busy hour, and other statistics but also reports on the number of trunks needed to provide that grade of service.
eHealth for Voice provides many management reports and graphs. Reports can be viewed on screen, printed, or exported to a number of file formats, including HTML for distribution via internal web sites. Graphical reports feature numerous customizable properties including titles, 2D and 3D display formats, fonts, borders, and many others.
The eHealth for Voice architecture allows maximum scalability by modularizing functions. For smaller installations, a single PC may contain the database and the data collection module. For larger applications, any number of additional PCs in different locations may act as data collection agents, downloading data from switches and sending it to the one central database. Data can be collected according to a user-defined schedule, twenty-four hours a day, seven days a week, so that all data is retrieved before it is overwritten. The central database may be accessed by any number of client machines over an IP network to provide access to data and reports. No special integration steps are required to configure PBXs to work with eHealth for Voice.
eHealth for Voice is a robust management tool that can help you proactively manage your entire voice network. Other eHealth for Voice modules are available to support the Avaya Octel® 250/350, Octel 200/300 messaging platforms, as well as the Avaya Intuity, Avaya Modular Messaging, and Nortel Meridian PBX platforms allowing you to integrate system monitoring and reporting for all your systems under a single user console.
View a true system-wide picture of multi-vendor voice networks with cross-platform summary data in a common format.
Monitor all data elements as they are loaded into the eHealth® for Voice database.
Configure user-definable conditions, through an easy-touse interface.
Customize notifications and response actions by time of day, day of week, and day of year.
Manage operations with automated notifications, SNMP traps, email, WiFi, and command scripts.
eHealth for Voice may run as a single- PC environment or in a distributed environment on multiple PCs. eHealth ® for Voice has one central database. Multiple client desktop access is supported.
Minimum System Requirements
Free Disk Space (NTFS format)
Free Disk Space