eHealth® for Voice r4.0 — Cisco CallManager
eHealth® for Voice r4.0 — Cisco CallManager (eHealth for Voice — CCM) provides real-time, continuous monitoring of the performance and availability of Cisco CallManager clusters. eHealth for Voice — CCM includes automated collection, reporting, and analysis of call system statistics including CDRs and CMRs for day-to-day management of Cisco IP telephony and early detection of usage trends and service degradations.
Top Three Key Features
Collection of Configuration, System, CDR and CMR Statistics from the CCM Cluster
Full Suite of Management Reports and Graphs — Viewable, Printable and Exportable in a Number of Formats
Management of CCM Operations with Automated Notifications, SNMP Traps, Email, WiFi and Command Scripts
Full Reporting for Cisco CallManager including CDRs and CMRs
Integration with CA SPECTRUM® Fault Manager for Network Fault Management and Root Cause Analysis
Voice Call Quality Reporting with MOS Scores
Managing a Cisco CallManager Voice over IP Deployment
Managing voice communication systems has always required knowing how the systems are performing, what the heavy traffic periods are and how traffic demands are being met. Moving to IP telephony puts additional burdens on system managers and administrators. In addition to voice traffic statistics, end-to-end management of voice quality, monitoring of network QoS and management of voice-related applications and services are important. Gathering this information can be labor intensive and costly. Reporting on the system and call statistics is necessary to see trends and forecast traffic patterns. In order to proactively manage multiple systems, managers need a means of collecting, storing and analyzing all the data generated by their clusters.
eHealth® for Voice Management Solution
eHealth for Voice is a multi-vendor, multi-system (call management and voice messaging) and muti-technology (traditional PBX (TDM) and IP telephony (IPT)) performance management solution that greatly simplifies anagement of voice networks. eHealth for Voice eliminates the manual collection of data and the labor-intensive effort of report compilation and telephony grade of service determination. This translates to improved voice system performance and availability delivered at a lower cost. Furthermore, eHealth for Voice r4.0 is an agent-less solution that does not require any software to be installed on the CCM server, simplifying installation and greatly reducing time to value. eHealth for Voice is an enterprise-wide voice network anagement suite that supports Cisco CallManager 3.3, 4.0, 4.1 and Cisco Unified CallManager 4.2 and Figure 2. eHealth for Voice Capacity Analyzer shows current Grade of Service and calculates resources required for a desired Grade of Service.
Figure 1. System information is collected, stored and analyzed to enable trending analysis and proactive capacity planning.
5.0. The eHealth for Voice r4.0 — CCM module is designed for round-the-clock data collection. A wide variety of reports can be generated for delivery to printers, email recipients or a corporate intranet. With eHealth for Voice, accurate current and historical system information is always available for trending and analysis. Instead of fragmentary data snapshots, true performance measurements are delivered to your desktop or printer, every day, automatically. Managing your IPT network requires more than reporting on the CallManager clusters.
The network plays a vital role in the quality of the telephony user experience. eHealth for Voice r4.0 seamlessly integrates with CA SPECTRUM® Network Fault Manager, providing fault management for IPT networks and leveraging SPECTRUM® event correlation and root cause analysis capabilities.
Distinctive Features and Functionalities
Performance and Availability Reporting
eHealth for Voice r4.0 provides a full set of management reports and graphs. Reports can be viewed on creen, printed or exported to a number of file formats, including HTML for distribution via internal web sites. Graphical reports feature numerous customizable properties including titles, 2D and 3D display formats, fonts, borders and many others.
Grade of Service Analysis Across the Network
In order to meet grade of service levels and maintain optimal trunk configuration without over engineering, administrators must gauge system performance, etermine peak traffic periods and observe how traffic demands are being serviced. The eHealth® for Voice Capacity nalyzer tool allows administrators to perform “what-if” scenarios to determine the number of trunks or other resources needed. The Capacity Analyzer also provides an easy interface to select a desired grade of service. The resulting analysis not only gives the current grade of service, busy hour and other statistics, it also reports on the number of trunks needed to provide the desired grade of service.
Figure 2. eHealth for voice capacity analyzer shows current grade of service and calculates resources required for a desired grade of service.
Full CDR and CMR Reporting
eHealth for Voice r4.0 collects Call Detail Records (CDRs) and Call Management Records (CMRs) from the CallManager cluster. A full set of reports can be generated from the CDR and CMR statistics. Voice call quality, using a MOS score calculation, is available in a number of reports.
Migrating from TDM to IPT
eHealth for Voice r4.0 manages traditional PBXs and Voice Messaging Systems. When migrating from older systems to Cisco IPT, eHealth for Voice’s rich reporting for all platforms makes the transition smoother and more manageable by providing consistent reporting and capacity analysis across all platforms.
eHealth for Voice r4.0 manages the CCM clusters without requiring the installation of an agent on the CCM servers. This approach supports the new Cisco appliance based CallManger products. Installation is fast and straightforward.
The eHealth for Voice r4.0 architecture allows maximum scalability by modularizing functions. For smaller installations, a single PC may contain the database and the data collection module. For larger applications, any number of additional PCs in different locations may act as data collection agents, downloading data from clusters and sending it to the one central database. Data can be collected according to a user-defined schedule, twentyfour hours a day, seven days a week, so that all data is retrieved before it is overwritten. The central database may be accessed by any number of client machines over an IP network to provide access to data and reports.
Windows 2000/2003 Server
Windows 2000 Professional
Windows XP Professional
Microsoft SQL Server 2000 SP3 or higher
Microsoft SQL Server 2005