eHealth® for Voice –Nortel Communication Server 1000
Automated collection, reporting, and analysis of Nortel Communication Server 1000 (CS 1000) system statistics.
Managing Enterprise Networks
Managing voice communications servers across your enterprise is traditionally a challenge and made more difficult when newer IP architectures are introduced into your voice network. Monitoring availability and performance among disparate systems is complex and inefficient without the right tools. Administrators often settle for occasional spot checks or snapshots of individual switches. Gathering even minimal statistics can be labor-intensive and costly, requiring the administrator to log into each system and issue commands to retrieve and process data.
eHealth® for Voice, the enterprise voice network management solution from CA supports Nortel CS 1000 IP PBXs. eHealth for Voice also supports many other voice messaging and voice network platforms, providing total systems performance management and reporting for heterogeneous voice networks under a centralized management console. With eHealth for Voice, accurate current and historical system information is always available for complete planning, trending and analysis. Analysis may span any interval—from hour by hour totals, to monthly summaries.
Easily view availability and performance statistics with eHealth for voice- Nortel CS 1000.
eHealth for Voice is a multi-vendor, multisystem (PBX and messaging), and multitechnology (TDM and IP) performance management solution that greatly simplifies management of voice networks. It eliminates the manual collection of data and the labour-intensive effort of report compilation and grade of service determination, which helps you to deliver improved voice system performance and availability, at a lower cost.
Manage multiple voice systems, based on multiple platforms, from a single interface – maximizing staff efficiency.
Collect VoIP statistics to monitor call quality and bandwidth.
Maintain a repository of historical data, including grade of service, for capacity analysis to maximize service availability and performance.
Simultaneously poll an unlimited number of systems with scalable architecture.
View ad-hoc data directly via simple, powerful query form.
Control user access at all levels with hierarchical security system.
eHealth for Voice may run as a single- PC environment or in a distributed environment on multiple PCs. eHealth ® for Voice has one central database. Multiple client desktop access is supported.
Minimum System Requirements
Single PC Environment and for Database Server in Distributed Environment
Free Disk Space (NTFS format)
Free Disk Space
300 MB minimum *Please use the eHealth for Voice System Sizing Document at: http://www3.ca.com/Files/WhiteP apers/eheath_voice_system_sizing_ wp.pdf voice networks. It eliminates the manual collection of data and the labor-intensive effort of report compilation and grade of service determination, which helps you to deliver improved voice system performance and availability, at a lower cost.
Consolidated Monitoring and Centralized Control
eHealth® for Voice for Nortel CS 1000 systems provides an easy interface for centralized management and control. Through a user-defined schedule, data is collected from multiple IP PBXs and stored in a central data warehouse. eHealth for Voice summary reports provide a high level view of key statistics on every voice system in your network. Summary report fields include critical VoIP statistics (jitter, latency, Mean Opinion Scores (MOS)), trunk utilization, number of calls, processor occupancy and total number of stations among other statistics.
Statistical Reporting and Trend Analysis
eHealth for Voice for Nortel CS 1000 platforms retrieves data for all critical types of system information such as VoIP call quality, trunk configuration, inventory, processor occupancy, and traffic usage to get a complete picture of the health of your IP PBX. Trending reports or graphs assist in planning for optimal load balancing and configuration of routes, trunks and loops, as well as monitoring and maintaining call quality.
Operational Statistics to Provide Critica VoIP Metrics
In a VoIP environment, statistics on call quality, Internet zone traffic and bandwidth utilization are as important as trunking statistics are in your TDM environment. eHealth for Voice comes equipped with pre-defined policy templates to monitor your VoIP service. Statistics on jitter, packet loss and latency are collected and reported and Mean Opinion Scores are calculated using the E-Model for continual monitoring. Operational measurements for H.323 and SIP Virtual Trunks include incoming and outgoing call/fax attempts, completed calls/faxes and call/fax lengths.
Grade of Service Analysis Across the Network
In order to meet grade of service levels and maintain optimal trunk configurations without over engineering, administrators must gauge system performance, determining peak traffic periods, and observing how traffic demands are being serviced. The eHealth for Voice Capacity Analyzer allows administrators to perform “what-if” scenarios to determine the number of trunks or other resources needed based on target Grades of Service. The resulting analysis not only gives the current grade of service, busy hour and other statistics but also reports on the number of trunks needed to provide that grade of service. Often, the number required are less than what are currently deployed, which presents the opportunity to reduce trunks and their associated expense.
eHealth for Voice provides many management reports and graphs. Reports can be viewed on screen, printed, or exported to a number of file formats, including HTML for distribution via internal web sites. Graphical reports feature numerous customizable properties including titles, 2D and 3D display formats, fonts, borders, and many others.
eHealth for Voice is a robust management tool that can help you proactively manage your entire voice network. In addition to the Nortel CS 1000 platform, eHealth for Voice supports the Nortel Meridian PBX, Avaya Communication Manager and Definity PBXs, Avaya Modular Messaging system, Avaya Octel® 200/300 and 250/350 messaging platforms and the Avaya Intuity messaging system, allowing you to integrate system monitoring and reporting for all your systems under a single user console.