At Nanjgel Solutions, our highest commitment is to our customer's success. Our world-class Telephone Support Team (TST) ensures that our customers receive the maximum benefit from our solutions.
Our solution engineers give your users and administrators access to knowledgeable experts who will rapidly diagnose and correct issues. As a result, your organization will mitigate implementation and operations risks, reduce total cost of ownership and realize maximum value for your service level management operations.
We pride ourselves on support excellence - a fact that has consistently been highlighted by our customers in the satisfaction surveys we conduct on a regular basis. With defined service level agreements for response time, escalation and total time to answer, we ensure that our customers receive the level of experience that they deserve.
Nanjgel Solutions enables customer support via our support web site, by email and by telephone. Contact our dedicated support desk lines for the Middle East or leverage our remote access support through our global Helpdesk. In addition to this, we offer on-site support, health check and upgrade services.
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