Focus on support—not on software
You don’t have to worry about maintenance and support. It’s all taken care of as part of your subscription.
Count on the performance and reliability you need to meet your business-critical support requirements.
Keep support calls as private and secure as you need with exceptional security.
Leave maintenance and upgrades to us.
Manage costs and pay as you go for an affordable, predictable monthly fee.
Get the features you need to resolve remote support problems wherever you are.
Start or join support sessions easily. Provide fast access to support
Make it easy for users to start a support session by putting a button on your website, product, or email signature. Automatically distribute requests to an individual queue, or route them from a customized request form.
Start support sessions instantly
Initiate a session from a one-click desktop client, or from your email application.
Set permission-based access to view remote computers.
Get permission to work on a remote desktop when you launch a support session.
Get integrated VoIP and video on any platform.
Share your webcam for a face-to-face support experience. Talk through issues at the same time using a standard phone or integrated VoIP on Windows, Mac, Linux, and Solaris platforms.
Maximize remote support effectiveness with specialized functionality
Manage remote computers anywhere
Drag and drop files
Log on to any desktop as an administrator
Speed up support sessions with instant chat
Retrieve system information
Reboot and Reconnect
Secure support sessions with firewall
Maximize remote support effectiveness with specialized functionality.